We are here for you in the following ways
If you'd like to send us a message, you can do so here. We'd love to hear from you.
Once you submit your message; rest assured we will send you an email confirmation & return you to our home page. Please complete all 4 boxes with your relevant information.
If you would like to whatsApp us you can do so on the following number:
07932 001098
If you would like to email us directly, we really appreciate your query:
For general enquiries, questions, & suggestions: 'sayhi @ taggie.co.uk'
For queries relating to an order, including any issues with your product: 'orders @ taggie.co.uk'
FAQs that may answer yours
Delivery
Who should I expect my delivery from and is it tracked?
Delivery via myHermes: We use myHermes to deliver all of our product deliveries.
We keep track: For your purchase protection we track all deliveries which require a signature.
How long will it take to receive my order?
Usually around 48hours: We dispatch all in-stock products on the next working day after your order is placed, and myHermes will generally take 48 hours to deliver.
Preorders as soon as possible: For pre-orders we will dispatch your item(s) within 48 hours of them becoming into stock once QC checks have been completed.
Pre orders
What are the benefits of pre-ordering my items?
Earmark you chosen items: Pre-orders allow us to allocate our items which are currently in production and transit to you, ensuring that no-one else can purchase it.
Save on a delivery charge: If you have ordered in-stock items along with pre-orders then you will only be charged for delivery once, even though we will deliver your items separately.
Can I cancel a pre-order?
Of course: Simply email us with your order number and details of what you would like to cancel, and we will arrange your refund and cancellation of your items from your order: orders@taggie.co.uk
Normal T&Cs apply: Once a pre-order is dispatched then we will treat your item no longer as a pre-order, and in-line with our standard contractual conditions of sale.
taggie as a company
Tell me more about taggie
Our story: Please see ‘our story’ to learn more about us. We'd love to share our story with you.
Contact us: If you have any further queries or questions about us then feel free to drop us an email, and we’ll be sure to respond, sayhi@taggie.co.uk
taggie and our products
Why are taggie’s great?
Childrens wellbeing: We have so much to share about why our products are new, exciting, and well-engineered, with a distinct focus on how our children can benefit from them.
See what others say: To read more stories from our customers head over to our ‘Facebook page’ or see some of our ‘reviews’ right here on our website.
What kind of products should we expect from taggie in the future?
Lots of ideas: Well that question not only depends on us, but also on you. Please feel free to head over to our future product ideas on both our ‘Website’ and ‘Facebook’, and be sure to vote for your favourites.
The best ones: We would like to focus our efforts on bringing the most relevant, engaging, and fun products to you as soon as we can.
Orders, Returns, and our Conditions of sale
Cancelling your order
Cancellation period
You have a statutory right to cancel your order from the moment you have paid for it (entered into a contract with us), up to and including 14 days after you have received the last of your items from that order.
Should you wish to cancel any item(s) ordered from us please ensure you return your item(s) unused in the same condition in which it was supplied.
Please enclose a copy of your order summary or receipt with any returned item(s) so that we are able to process your return without delay or confusion.
Period for exchange
Additionally, at taggie, we understand from time to time that you may have a need to exchange a size or style, therefore we are happy to accept your request for exchange up to and including 30 days after you have received the last of your items from that order.
Informing us
Please inform us if you would like to cancel your order at the earliest opportunity, and anytime within the cancellation period (as stated above).
Please inform us if you would like to exchange your order within the exchange period (as stated above), and we will be happy to advise you of the process, stock availability, and how to pay our standard delivery charge.
Our contact email address is: orders@taggie.co.uk | Or simply use our contact form to send us a message found on our 'Information and Help' web page
Returning your products
All items returned are done so at your own cost and risk. We advise the use of a tracking service as proof of postage. Any returned items must be posted to us within 14 days of your request to cancel or exchange.
Please post your items to the following address: Taggie Limited. Britannia House, Caerphilly Business Park, Van Rd, Caerphilly CF83 3GG.
Refunding your order
We will action your refund within 14 days of receiving your item(s) back, or if you provide evidence of tracked postage, then within 14 days of this should it be sooner.
We will also refund the cost of our basic delivery charge should you have paid one as part of your original order, but only if your whole order is returned. Should you wish to cancel only part of your order then we will refund the cost of the cancelled item(s) only as you would still incur a delivery charge.
All refunds will be returned using the same method of payment used for the original purchase.
An important note: A deduction of the value refunded may have to be made if the value of the products has been reduced as a result of them being handled more than was necessary. As a guide, the extent to which you should handle the goods is the same as it would be if you were assessing them in a shop.
Goods of unsatisfactory quality or unfit for purpose
Informing us
In the extremely rare and isolated instances that you find your goods are faulty and unfit for their purpose, or don’t match the description given, please contact us as soon as you are aware of the issue and we will happily advise you on the next steps in our after sales service.
Our contact email address is: orders@taggie.co.uk | Or simply use our contact form to send us a message found on our 'Information and Help' web page
Statutory rights
Your statutory rights will always remain unaffected by our policies.
Payments
Methods of Payments that we accept
Our Payment Gateway is SagePay, and we accept all of the following card types through their payment portal
We also accept Paypal where you can pay by credit and debit card as well as payment through your paypal account.
In certain circumstances we may accept payment through other alternative methods of cheque or direct bank transfer
VAT
All prices are inclusive of VAT (where applicable). The total cost of your order is the price of the products ordered plus the delivery charge, inclusive of VAT.
Our VAT number is: GB334603325.
Payment validation
All credit and debit card payments are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage by our payment handlers.
Refunds
All refunds are returned following the same method as that which the original payment was made.
In some circumstances outside of our normal returns policy, and based on our isolated discretion, we may offer you a refund, part refund, or exchange in a different manner to that specified above.
Your statutory rights will remain unaffected
Delivery
Our delivery options and timelines
We have a Standard delivery option with a transit time of around 2 to 4 days. Of course, if your delivery address is in a more outlying location then typically delivery may take slightly longer.
We have an Express delivery option. Order by 11am and purchase the express delivery and you will typically recieve your taggies within 24 hours.
All of our delivery options are for the UK only, as yet we do not supply our items outside of the UK.
If you would like us to delay postage of your order that is not problem at all. Just let us know your preferred delivery window in the comments box provided when ordering.
Please see the following table for approximate delivery timelines
Our delivery charges
Our Standard delivery charge is just £2.95 and our Express delivery charge is just £4.95
If you qualify for free standard delivery then you may upgrade to express delivery for just the additional cost; currently £2.
All of our delivery charges are applied per transaction.. Meaning we will only charge you once regardless of how many individual physical deliveries we may send you to fulfill your order.
Please see the following table for our delivery charges.
Our delivery method
Delivery is made via myHermes. MyHermes have a national and robust coverage which helps us keep our delivery promise to you.
For your purchase protection we track all deliveries and our deliveries require a signature. We will pass on your contact email to myHermes who will keep you informed of your delivery progress.
Preorders will be dispatched as soon as possible, and within 48 hours of them coming into stock and passing our relevant QC checks.
Sizes and Product Care
All our products are designed for real life, so our clothing may be slightly larger than most other retailers, thus ensuring they stay looking good and fit for longer
Taggie Pyjama Size Chart
Taggie Tshirt and Tops Size Chart
Care instructions
We recommend the following laundy care for our products
Wash your taggies at no more than 40 degrees
Don't tumble dry your taggies as they will be prone to minor shrinkage
Don't bleach your taggies as this will remove the colour from the material
Iron your taggies on a medium heat to protect the printing and thread
Don't dry clean your taggies, they will stay great with a standard wash